Contact us

Committed to customer service


Hours of Operation

8:00 am to 5:00 pm EST
Monday to Friday

OPB will be closed for an all staff event on Friday, July 28.


Member or Pensioner Questions (i.e. questions about the Plan or a pension entitlement)

1-800-668-6203 Toll Free (Canada & U.S.A.)

Client Care Associates are available Monday through Friday from 8:00 am to 5:00 pm EST.

Other General Enquiries




On the cover sheet, please note that it is a web-related correspondence.

Book a 1-on-1 Advisor Appointment

We are here to help you understand your pension. Together with a Client Service Advisor you can assess your financial needs and take an unbiased look at personalized projections. A one-on-one session with an Advisor is available to you without any fee, and can take place in person or over the phone.

To book a session with an Advisor, log in to your e-services account or call our Client Care Centre (above) to book your 1-on-1 appointment.


e-services assistance or general queries

Privacy of Personal Information Queries

Keep it confidential! Messages sent over the Internet are not secure - never include personal information in your e-mail. We will never send you an e-mail that contains personal information or ask you to give us this information online.

Mailing Address

Ontario Pension Board
200 King Street West
Suite 2200
Toronto ON M5H 3X6

Include your Client Number, full name, address and a number where we can reach you.


Documents related to our provision of accessible goods, services and facilities are available upon request. Please contact us to discuss receiving information in an alternative format or with communication support.


We welcome your comments on how we provide services to you. To send us your comments:

  • Phone us at... 416-364-5035 or 1-800-668-6203 (toll free in Canada & U.S.A)
  • Email us at...
  • Write to us or Visit us at...
    Ontario Pension Board, 200 King St. West, Suite 2200, Toronto ON M5H 3X6

Please contact us to discuss options to provide feedback in an alternative format or with communication support.

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