At OPB, we are committed to delivering excellent client service. In cases of benefit entitlement disputes or service complaints, our approach is to work through the issue with you to reach an early resolution.
Here you will find more information about our complaint resolution process, how the process works, our commitment to you, and what you can expect throughout the process.
This process is based on the following principles:
We believe strongly that the best resolutions are reached when we work together.
We commit to keeping you informed throughout the process.
Our goal is to ensure that you come away feeling you have been listened to, and treated fairly.