Committed to customer service
Hours of Operation
8:00 am to 5:00 pm EST
Member or Pensioner Questions (i.e. questions about the Plan or a pension entitlement)
Client Care Associates are available Monday through Friday from 8:00 am to 5:00 pm EST.
Other General Enquiries
On the cover sheet, please note that it is a web-related correspondence.
e-services assistance or general queries
Privacy of Personal Information Queries
Keep it confidential! Messages sent over the Internet are not secure - never include personal information in your e-mail. We will never send you an e-mail that contains personal information or ask you to give us this information online.
Ontario Pension Board
Include your Client Number, full name, address and a number where we can reach you.
Documents related to our provision of accessible goods, services and facilities are available upon request. Please contact us to discuss receiving information in an alternative format or with communication support.
We welcome your comments on how we provide services to you. To send us your comments:
Please contact us to discuss options to provide feedback in an alternative format or with communication support.