Hours of Operation
Please note: As of Monday, March 16, 2020 our Toronto office is closed and our staff are working remotely as recommended by Health Canada. We will no longer be offering in-office appointments, and those already scheduled will be cancelled. A Client Service Advisor will reach out to you to reschedule if required.
During this time, please use our new Secure Document Upload function in e-services to send us key documents such as signed forms and banking changes.
For all other questions a member of our Client Care Centre team would be happy to assist you, over the phone at 416-364-5035 or 1-800-668-6203 Toll Free (Canada & U.S.A.) or by email at firstname.lastname@example.org. Client Care Associates are available Monday through Friday from 8:00 am to 5:00 pm EST.
We ask that clients do not send documents by courier at this time. Please contact email@example.com to make alternate arrangements. Thank you.
Member or Pensioner Questions (i.e. questions about the Plan or a pension entitlement)
1-800-668-6203 Toll Free (Canada & U.S.A.)
Client Care Associates are available Monday through Friday from 8:00 am to 5:00 pm EST.
Other General Enquiries
On the cover sheet, please note that it is a web-related correspondence.
e-services assistance or general queries
Privacy of Personal Information Queries
Keep it confidential! Messages sent over the Internet are not secure - never include personal information in your e-mail. We will never send you an e-mail that contains personal information or ask you to give us this information online.
Ontario Pension Board
200 King Street West
Toronto ON M5H 3X6
Include your Client Number, full name, address and a number where we can reach you.
Documents related to our provision of accessible goods, services and facilities are available upon request. Please contact us to discuss receiving information in an alternative format or with communication support.
We welcome your comments on how we provide services to you. To send us your comments:
- Phone us at... 416-364-5035 or 1-800-668-6203 (toll free in Canada & U.S.A)
- Email us at... firstname.lastname@example.org
- Write to us or Visit us at...
Ontario Pension Board, 200 King St. West, Suite 2200, Toronto ON M5H 3X6
Please contact us to discuss options to provide feedback in an alternative format or with communication support.