Introducing a modernized Member Portal for Fall 2021

April 23, 2021
2 minute read
Introducing a modernized Member Portal for Fall 2021

We’re excited to announce the redesign and launch of e-services, OPB’s member portal. As part of our ongoing commitment to service excellence, and with your valuable feedback in mind, the modernized portal will launch in the fall of 2021 and you will enjoy a sleek new look and modern design. Exciting, right?

Here’s what you can expect.

  • Multi-Device Access: Enjoy a more responsive and consistent experience from your smartphone, tablet, laptop or desktop computer.
  • Updated navigation: Use the Quick Links menu to easily find the information you need by accessing popular pages.
  • Improved accessibility: Key accessibility features, including larger text sizes, improved colour contrast and screen reader compatibility, allowing more of our membership to enjoy an inclusive digital experience.
  • Enhanced security: You’ll be able to access the portal using an enhanced login process that is simpler and more secure — because keeping your information safe is always a top priority.

We value your feedback

Throughout the ongoing redesign process, members like you will participate in research studies to help us create the types of client experiences that will meet your needs. The new portal will include enhancements created in direct response to the feedback provided in these studies, including the ability to use a personalized username (instead of your OPB Client Number) to access the portal.

Want to get involved?

If you would like to participate in a redesign research study, please register for e-alerts through e-services to keep informed on upcoming sessions. If you have questions or suggestions, feel free to email us at feedback@opb.ca.

Stay tuned for more

The enhancements that we are introducing this year are just the beginning of our e-services modernization efforts. We are committed to improving our client experience online by launching new features and further enhancements in the years to come. Register for e-alerts and visit the News section on our website for the latest updates about our upcoming relaunch!

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