Modernized Member Portal gives you online access to your 2021 Annual Pension Statement

OPB’s new online member portal is waiting for you. Have you activated your new account yet? Our new e-services(opens in a new tab) features modernized tools with improved accessibility features and a new secure way to login.

Designed with feedback from members like you, the new OPB e-services includes an enhanced pension estimator to create a snapshot of your overall retirement income. Once you are ready to retire, you may be able to initiate your retirement in e-services and track the status of your application by simply logging in to your account. The new OPB member portal also allows you to choose your preferred communication preference. You have the option to choose to receive your future Annual Pension Statement (APS) online in digital format. Over time, OPB plans to expand the number of documents available for paperless delivery.

At OPB, keeping our members’ information secure is important to us. Frank Post, OPB’s Corporate Information Security Officer explains that from the beginning of our new member portal design process we knew that we wanted to add an extra layer of protection for our members.

“Security breaches can have significant implications and cost millions of dollars in damage to an organization. Likewise, a weak password can lead to serious breaches of personal information, and for this reason we moved forward with a multi-factor authentication (MFA) to protect our members,” said Post.

If you’re registering an account for the first time or activating a new account, visit OPB.ca and click on ‘e-services’ on the top-right corner of the screen and follow the drop-down menu to register online. You’ll need to have your OPB client number handy. Please note that your member portal credentials prior to November 2021 are no longer valid. The good news is you can create your own, personal username when you activate your account.

To help you register and setup MFA for added security, visit our YouTube channel to watch step-by-step instructions for registering(opens in a new tab).

If you’re having difficulty activating your account or using any of the tools in e-services, our Client Care Centre is available Monday to Friday between 8 a.m. and 5 p.m. at 416-364-5035 or toll free at 1-800-668-6203. You can also email us at clientservice@opb.ca.