Our monthly client survey

At OPB, we’re committed to delivering exceptional service to our members.

We’ve enlisted the support of Ipsos, a trusted global leader in market and opinion research, to help us get your feedback on how we’re doing.

Each month, Ipsos acts on our behalf to contact randomly selected members who have recently been in touch with OPB for a telephone survey. These telephone surveys help us understand what’s important to you and how we can improve our services.

OPB does not share any confidential information, or any details of your interaction with us, with Ipsos.

As a third-party service provider, Ipsos is required to comply with our privacy policy and take appropriate action to safeguard client information, and will never ask you for your personal information over the phone.

If you are selected to participate, you will receive a call from 416-847-9020 and the caller will identify themselves as Ipsos, calling on behalf of OPB, to request feedback on your recent service experience.

You’re not obligated to participate in a survey for us — you can decline participation at the beginning of any call from Ipsos — however, we definitely appreciate your feedback if you’re willing.

If you prefer to not be contacted by Ipsos for our survey, call our Client Care Centre at 1-800-668-6203 or send an email to clientservice@opb.ca, and we will ensure you aren’t included in the survey calls.

You can also contact us if you have any feedback or suggestions you’d like to share — we would love to hear from you.