Our monthly client survey
At OPB, we’re committed to delivering exceptional service to our members.
We’ve enlisted the support of Ipsos, a trusted global leader in market and opinion research, to help us get your feedback on how we’re doing.
Each month, Ipsos acts on our behalf to contact randomly selected members who have recently been in touch with OPB for a telephone survey. These telephone surveys help us understand what’s important to you and how we can improve our services.
OPB does not share any confidential information, or any details of your interaction with us, with Ipsos.
If you are selected to participate, you will receive a call from 416-847-9020 and the caller will identify themselves as Ipsos, calling on behalf of OPB, to request feedback on your recent service experience.
You’re not obligated to participate in a survey for us — you can decline participation at the beginning of any call from Ipsos — however, we definitely appreciate your feedback if you’re willing.
If you prefer to not be contacted by Ipsos for our survey, call our Client Care Centre at 1-800-668-6203 or send an email to firstname.lastname@example.org, and we will ensure you aren’t included in the survey calls.
You can also contact us if you have any feedback or suggestions you’d like to share — we would love to hear from you.
OPB News for Members
In this 2020 edition of OPB News, we want to express our gratitude to essential workers, especially all of the healthcare workers, first responders, and frontline staff who work hard to keep us safe, as well as let you know about our plan to protect the pension promise during COVID-19. Read more about the recent changes to beneficiary types in the PSPP, learn about the future of the paperless Annual Pension Statement that we’ll be providing starting next year, and hear from one of our Certified Financial Planners on the benefits of a Tax-Free Savings Account (TFSA) versus a Registered Retirement Savings Plan (RRSP).
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