Your APS is going digital

We appreciate your input on how we can continue to provide the best service to you. We’ve heard your feedback, and we’re excited to announce that starting next year, OPB will be moving to digital delivery and providing you with your Annual Pension Statement (APS) through e-services.

We are only providing the APS through e-services so this would be a good time to open an account if you haven’t already.

We’re excited about this change because we not only believe it is the most environmentally-friendly choice, but because we keep up to three years of previous statements online, you will never need to worry about misplacing them!

Most importantly, it will be easy. To make sure you can view your digital statement next year, you’ll need to ensure that we have your email address (Tip: a personal email address is preferred over a work email address) and that you are registered for e-services. If you’re not already registered, you can access e-services by visiting our website at OPB.ca and clicking the ‘Login’ link in the top, upper right corner of the screen, then follow the on screen instructions.

Just so we’re sure we have it right, this summer, we will mail you a notice confirming the email address we have on file for you and requesting that if it is not your current primary personal email address that you please log into e-services and update your email address.

If a paper copy of the APS is your preference, stay tuned — we will provide you with further instructions in our summer communication on how you can confirm your preference to receive a paper copy.

Choosing to still receive a paper copy will not affect your ability to view your APS in e-services — it will just ensure that you also receive a copy in the mail as you do today. If you have any questions, please reach out to us toll-free at 1-800-668-6203 or at 416-364-5035 or email us at clientservice@opb.ca.